End users write genuine software reviews based on their experiences with the software. They cover both the good and the bad and are an important source of information for other software buyers. It is, however, essential to know where reviewers’ experiences originate from and what their purpose of the software they are reviewing. Reviewers who write bad reviews can have many reasons, from genuine delight and balanced experiences to suspicious motives.
To assure the accuracy and integrity of a review, it is necessary to perform the following checks.
Identity Check – Each review will be checked for identifiers such the author’s name, job title and email address to ensure the review was written by a real person. The review will not be published if the reviewer is unable to be verified. Conflict of Interest Check – If the reviewer is in any way connected with the business being reviewed, or they are directly competing the review will not appear in the media.
All reviews are subject to the same quality control and verification procedures regardless of the product or rating being evaluated. This ensures that all reviews are handled in a fair and impartial manner.
Vendors are encouraged to respond to any reviews even if they have negative ratings, because this is a great opportunity to demonstrate that they are paying attention and interested in their customers’ opinions. Vendors should not attempt to influence https://www.original-software.net/how-to-improve-enterprise-data-security-with-virtual-data-room reviews by adding a non-disparagement provision in contracts with customers, since this is a violation of federal laws.